Pet Pro Supply Co. Reviews

Wonderful safety crate for my 2 dogs. Fit my VW Touareg as if made for it. My pups would whine when I was using standard travel kennel, but when I put them in Variocage for the first time and thereafter they were silent and went to sleep. I think in part it may be due to the additional cover for the back that keeps sun and visual of trees flying by blanked out. They love the cage. I am very impressed with the engineering. I just wish they made a gate system for my Ford F-150 truck with top shell when these giant breed pups get bigger.

“We have been open a few days now. This afternoon a fellow came in with a service dog and was thrilled with our dog wash tubs. He was convinced that our Poly Pet Tubs were the reason his dog was so comfortable. He remarked that at the big pet store the tubs were stainless steel and he was sure that the dog related that to a visit to the vet. He told us of the struggles he had just getting the dog into the stainless steel tub. His dog willingly marched up the ramp and into our tub. The dog stood patiently through her bath and didn’t exhibit any of the anxiety that was typical of their other bath experiences. Thanks for all your help.”

This is an AWESOME dog door solution. We purchased ours in 2011 and it works great. INSTALLATION: I’m not handy so we had a carpenter install the door. It wasn’t a problem for him. We live in an old house so rather than cut the original 1920 door, we bought a door from Home Depot. TRAINING OUR DOGS:: It didn’t take long for our dog to learn how to exit the house and reenter the house. WHY I LIKE IT; Versus a flappy cheap plastic door…this has two major advantages (1). More secure. For a large door, a flappy door can be easily broken into (just crawl in!) where this door would require force and would set up an alarm, and (2). Very weatherproof. The seal is tight, so hot air (summer) and cold air (winter) doesn’t continuously lead in. So there is a comfort and a cost savings factor. DURABILITY: In 7 years (Our dog uses the door about 5x a day, so that is about 13,000 up/downs!) we have had 3 issues. The incredible customer service person (Deidre, who has worked there for about 20 years) is extremely knowledgeable. She walked us through one problem in less that 5 minutes. She helped us fix another problem which took about 20 minutes. And the third issue required a new circuit board which under warranty was free (and out of warranty about $80) and once we received it, took about 15 minutes to install.

My wife and I used to work at Purina for 17 years and 12 years respectively, so we know alot about dogs and cats. Our jusdgement is this door, although costly up front, is very well worth it. Don’t know the life of the door, but I would expect it to be longer than the 7 years we have had it. So if it good for 15 years, it costs about $120/year.

This is the second time I’ve purchased one of these Pet doors. The first one I bought for this house has been the easiest pet door I’ve ever had to teach new animals to use. I work with a Dog Rescue and often have Foster’s that have to be taught how to use the pet door. The saloon style doors are not nearly as intimidating to them as the heavy flap style. It’s great quality and has held up well. The only reason I’m Buying another one is because the one I have is for a door. I’m building a new house and need one for a wall.
Other than that the product is terrific and your pets will love it.
My only complaint would be, that the metal cover to close it up is white. If I order one with a stainless frame you would think the cover would also be stainless. I will probably paint it to make it blend in more with the wall.
Yes this product is pricey, but in my opinion well worth the money. Is this something that your dogs will use every day, and you want a product that’s going to hold up And continue to look nice in your home. This product fits the bill.

This is the second wall mounted pet door we purchased. The first was bought in 2001 and was still working great when we sold our house -- we did have to buy replacement flaps a few times. We just bought a new unit that we installed at a new home and it looks like it will last just as long. A great quality product that makes life easier. I think it makes us safer at home, too, because our Doberman and German Shepard mix can go out into the fenced area to great visitors at the gate and still come in to meet them at the front door too!