FAQ & Help - Pet Pro Supply Co.


If you still have any questions not covered here, just e-mail us at cs@petprosupplyco.com  or call us at 1-855-PET-PRO

What is Pet Pro Supply Co.

We are a premium re-seller serving pet professionals and discerning pet owners. Every day, we maintain and continue to grow an already comprehensive line of the highest quality, professional-grade products, equipment, and supplies. We vet and make sure each of the brands we work with produces top-notch, long-lasting products. Our premium products are designed to meet the needs and superior standards of animal trainers, handlers, veterinarians, groomers, and pet enthusiasts.

You should never compromise on the quality of products you use with your animals, whether you're a professional or not!

Which payment methods do you accept?

  • Credit cards:
      • Visa
      • MasterCard
      • American Express
      • Discover
      • JCB
      • Diners Club.
  • PayPal
  • Klarna (Buy Now, Pay Later)
  • Sezzle
  • Amazon Payments
  • Apple Payments
  • Google Payments
  • *Check

*Note: Checks are accepted for large institutions, government, and non-profit organizations on a case by case basis. Contact us for details.

Do you offer any financing options or installment payment programs?

Yes, we do! We offer financing through Klarna. Please see more details on our Financing page.

Do you price match?

Yes! We are committed to having the best prices on the Internet. If you find a better price than ours anywhere, we will match it before or after your purchase. For full details, see our Low Price Guarantee.

How long will it take to get my order?

Please check the Shipping & Returns tab on the product page for any notices about items on back order or additional lead times. If no additional lead time is otherwise noted, it will generally ship within 2 business days from the date of your order. To get an update on the status of your order, please get in touch with our team on our Contact Us page.

Do you ship internationally?

Yes, we do! If you are outside the US, please Contact Us and provide the items you want to buy and the shipping address.

We will get back to you with a custom quote including international delivery.

What is your return policy?

Please see our detailed Return Policy.

Will I receive an email when I place an order? Will I receive an email when my order is shipped?

When your order is placed, we will send an email to the address provided. The email will contain your order summary, as well as a link to see the current status of your order. Then, as soon as we ship your order, we send another email with Tracking Information.

"Where's my order?"

In the Order Confirmation email you received, a link was provided to view your order status. In addition, you may also go to your Account Details page to view the status of your order.

Do you charge sales tax?

We are required to charge sales tax if your order is shipping to Florida. However, for shipping to any other states, there is NO sales tax.

How do I change or cancel my order?

Once an order has been placed, you must contact us to cancel it as it is no longer changeable via our website. To request a change or cancellation of an order, please contact us.