FAQ & Help - Pet Pro Supply Co.
If you still have any questions not covered here, just e-mail us at firstname.lastname@example.org or call us at 1-855-PET-PRO1.
What is Pet Pro Supply Co.?
Pet Pro Supply Co. is an online store offering a wide variety of premium pet supplies for pet professionals such as groomers, veterinarians, pet shelters and pet daycare centers. We also carry hundreds of best-selling items for pet owners that demand the very best for their pets. Our products include some of the world’s highest quality equipment and supplies for pet safety, pet grooming, pet medical care and pet travel, for both professionals and owners.
We are headquartered in Miramar Beach, Florida. All of our suppliers are located in and ship from inside the USA. We have been in business since 2014 and serve over 3,000 customers annually.
Read more about the company on our About Us page.
Why should I buy from Pet Pro Supply Co.?
1. Our pricing is better
Our pricing policies work together to ensure that you get items for less than you would at a physical store, from the manufacturer, from other online pet stores or from general stores like Amazon or Wayfair.
- Almost all of our items have their baseline price at MAP (Minimum Advertised Price) - this means that even before any discounts get taken off, they are already at the absolutely lowest price at which manufacturers allow their items to be listed anywhere. Then, on top of that, you get our storewide discounts.
- We offer a well-known Price-match Guarantee. We don't think you'll find our items for less anywhere on the web - but if you do, Sherlock Holmes, then we will happily refund you the difference, even after your purchase.
- Free shipping: we pay for shipping on orders over $99, regardless of where in the country the order is being shipped. We cover the shipping cost, so that you get a lower total price and never have any surprises related to the shipping cost.
- We have volume discounts based on how much you buy. The larger your order, the higher your discounts. This applies to everything sold in the store.
- Combine discounts across multiple brands. When your order includes multiple brands, you take advantage of storewide discounts that apply to all your items - this type of combined discounting would naturally not be available if you bought each item from each individual manufacturer, or from larger retailers like Wayfair or Amazon.
- It's not just Black Friday. At Pet Pro Supply Co. there is always a storewide sale. When we discount the whole store, you get discounts on every single item you buy, not just what's on sale.
2. Our service is better
We are specialists. Our company was built to focus exclusively on supplies for pet professionals and on premium pet supplies for pet parents. This narrower focus allows us to provide benefits we know you care about and gives us several advantages in serving you:
- Our team knows our merchandise inside and out, and can help you with any questions or issues you may have with our items. For contrast, try calling Amazon or Wayfair and asking a really specific question about the dog crate you want to buy, from among their billions of items.
- We offer easy-to-use Financing Options such as Klarna and Sezzle so that you can buy now and pay later. You can pay for your purchases over time, over as long as 12 months. We know that premium pet supplies are expensive!
- 100% of the items bought from our store are eligible for Route+ Shipping Insurance. This means that for as low as 1.5% of your purchase price, you can ensure your purchase is safe from damage, loss or theft.
- Are you an institutional buyer, such as an university, a non-profit, a municipal government, a hospital, a school district or a police department? Are you worried that your purchase process is bureaucratic? Fear not. We can and do work with your process. RFPs, POs, tax-exempt forms, registrations with state organizations, even taking checks in the mail - we do not reject your order and we are not afraid of bureaucracy. Our team has experience serving institutions just like yours, all around the country.
3. The little extras
- We help charitable animal causes large and small. We donate supplies, provide extra discounts and help market their causes. By buying from us, you help subsidize our contributions to them.
- Security and peace of mind: our store has an EV Security Certification, the highest level of SSL certification available for e-commerce today. We are also monitored and certified in real time by Norton, a global leader in cybersecurity. We pay for and provide you, at no extra cost to you, a Norton Shopping Guarantee with every purchase from our store.
- We are proud to be a 100% American-owned business. Through our store we help other American businesses succeed. We partner with several startups in the pet industry and allow them to leverage our resources to grow. A large number of our manufacturing partners are family-owned generational businesses in small towns all across America. 100% of our products ship from inside the US, and a vast majority of our suppliers make their products domestically in the USA. We proudly display the "Made in the USA" logo on all product pages where it is applicable.
Which payment methods do you accept?
- American Express
- Diners Club
- Klarna (Buy Now, Pay Later)
- Amazon Payments
- Apple Payments
- Google Payments
*Note: checks are accepted for large institutions, government and non-profit organizations on a case by case basis. Contact us for details.
Do you offer any financing options or installment payment programs?
Yes, we do! We offer financing through Sezzle and Klarna. You can choose these payment methods right at checkout. If you have a large order over $10,000 you can also apply for bank financing through our partners First American Equipment Finance. Please see more details on our Financing page.
Do you price match other stores?
Yes! We are committed to having the best prices on the Internet. If you find a better price than ours elsewhere, we will match it before or after your purchase. For full details on our policy, see our Price Match Guarantee.
How long will it take to get my order?
Please look for Shipping Time notices and Out of Stock notices on the product listing itself and for overall shipping times on the Shipping Tab for each product. We always note when orders are on on back order or have additional lead times. If no additional lead time is otherwise noted, items are generally in stock and will ship within 2 business days from the date of your order. Please also take note that several of our items are made to order and therefore take 2+ weeks to fabricate (this will also be noted on the product page). To get an update on the status of your order, please get in touch with our team through the Contact Us page.
Do you ship internationally?
Yes, we do! If you are outside the US, please Contact Us and tell us the items you would like to purchase and the shipping address. We will get back to you with a custom quote including international delivery.
What is your return policy?
Please see our detailed Return Policy.
Will I receive an email when I place an order? Will I receive an email when my order is shipped?
When your order is placed, we will send an email to the address provided. The email will contain your order summary, as well as a link to see the current status of your order. Then, as soon as we ship your order, we send another email with Tracking Information.
"Where's my order?"
In the Order Confirmation email you received, a link was provided to view your order status. In addition, you may also go to your Account Details page to view the status of your order.
Do you charge sales tax?
We are required to charge sales tax if your order is shipping to Florida (since our legal entity is based in Florida). However, for shipping to any other states, there is NO sales tax.
How do I change or cancel my order?
Once an order has been placed, you must contact us to cancel it as it is no longer changeable via our website. To request a change or cancellation of an order, please contact us.