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FAQ & Help

Welcome to Our New Help Section!

Use the search box above or see the questions below to find more information. If you still have any questions, just Contact Us by chat, email, or phone.

What is Pet Pro Supply Company?

Pet Pro Supply Company was founded by a group of dedicated animal experts, with a serious passion for helping and serving animal professionals, pet owners, and of course our beloved pets themselves. Every day, we maintain and continue to grow an already comprehensive line of the highest quality, professional-grade products, equipment, and supplies. We vet and make sure each of the brands we work with produces top notch, long-lasting products. Our premium products are designed to meet the needs and superior standards of animal trainers, handlers, veterinarians, groomers, and pet enthusiasts around the country.

You should neverĀ compromise on the quality of products you use with your animals, whether you're a professional or not!

Which Payment Methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards
    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB
    • Diners Club.
  • PayPal
  • Amazon Payments
  • *Purchase Orders

*Note: Purchase Orders are accepted for large institutions and non-profit organizations on a case by case basis. Credit references may be required. Contact us for details.

Do you price match?

Yes! For details, see our Price Guarantee.

What is your return policy?

Please see our detailedĀ Return Policy.

Will I receive an email when I place an order? Will I receive an email when my order is shipped?

When your order is placed, we will send an email toe the address provided. The email will contain your order summary, as well as a link to see the current status of your order. Then, as soon as we ship your order, we send another email with Tracking Information.

Where's my order?

In the Order Confirmation email you received, a link was provided to view your order status. In addition, you may also go to your Account Details page to view the status of your order.

Do you charge Sales Tax?

We are required to charge sales tax if your order is shipping to New Jersey and Illinois. However, for shipping to any other states, there is NO sales tax.

How do I change or cancel my order?

Once an order has been placed, you cannot change or cancel your order via our website. To request a change or cancellation of an order, please Contact Us.

Can I have my order shipped to a PO Box?

Most items we carry are too large or heavy to be shipped to a PO Box. Please provide a street address for your shipping address.

How long will it take to get my order?

Please check the Shipping & Returns tab on the product page for any notices about items on back order or additional lead times. If no additional lead time isĀ otherwise noted and your order is listed as inĀ stock, it will ship within 2 business days from the date of your order.