Price Guarantee Policy
Here at Pet Pro Supply Company, we are constantly evaluating our product lines to ensure that all of our customers are getting the absolute best prices on the market. Our focus is on you, the customer. No surprises. Just straightforward service. We want you to be confident that you are getting the best service and price for the product purchased. We believe satisfied customers will be repeat customers. So. if you find another online store that offers a lower price then us please let us know; we will work with you.
If you purchase from us, and then find another online store offering a lower price within 3 months of your purchase date, please let us know and we will credit your original payment for the difference. When you order with us, we want you to be confident that you're getting the lowest price available.
Requesting a Credit
To request a credit, simply e-mail us a link to the same product on our competitor's website within 90 days from the date of your order. We will process a refund credit to the original payment source in no more than 4 business days.
- The Price Match Guarantee includes item price plus shipping, handling, and freight fees, but excludes sales tax
- The Best Price Guarantee cannot be combined with other offers
- Promotions such as rebates, buy one get one offers, and store-wide sales are not eligible
- Matching store website must have the item in stock
- Price Matched item must be in brand new condition (i.e. not an open-box, refurbished, or lightly used product)
- The website can not be an auction or discounter store (i.e. Rakuten, eBay, Overstock, etc..)
- Matching store must be an Authorized Retailer for the product brand and follow MAP policies
- Matching store must be an exclusively online retailer with no physical retail location