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Price Guarantee Policy

Overview

Here at Pet Pro Supply Company, we are constantly evaluating our product lines to ensure that all of our customers are getting the absolute best prices on the market.

Our Promise

If you purchase from us, and then find another online store offering a lower price within 30 days of your purchase date, please let us know and we will credit your original payment for the difference. When you order with us, we want you to be confident that you're getting the lowest price available.

Requesting a Credit

To request a credit, simply e-mail us a link to the same product on our competitor's website within 30 days from the date of your order. We will process a refund credit to the original payment source in no more than 4 business days.

Limitations:

  • The Price Match Guarantee includes item price plus shipping/handling/freight fees, but excludes sales tax
  • Promotions such as rebates, buy one get one offers, and store-wide sales are not eligible
  • Matching store website must have the item in stock
  • Price Matched item must be in brand new condition (i.e. not an open-box, refurbished, or lightly used product)
  • The website can not be an auction or discounter store (i.e. Rakuten, eBay, Overstock, etc..)
  • Matching store must be an Authorized Retailer for the product brand
  • Matching store must be an exclusively online retailer with no physical retail location
  • MIM Construction brand products are excluded from our Price Match Guarantee