Please note: Hale flaps are designed for each model individually and the interior and exterior flaps are different. While they are the same size, the strikes and weather stripping are arranged in different locations to match up with the magnets in the door frame. Please verify whether you need an interior flap, exterior flap, or both flaps before ordering.
All replacement flap kits include, at no additional charge to you:
Replacement nylon weather stripping
Pet Door Flap(s)
If you aren't sure of your Hale Pet Door size, you can measure the pet door frame. This is the outside TIP TO TIP measurement both horizontally and vertically. After measuring, you can find the correct size pet door below using the following conversion table:
Door Frame Tip to Tip
Order Flap Size
8 3/8" x 10 3/8"
5 1/2" x 7 1/2"
9 9/16" x 12 9/16"
6 1/2" x 9 1/2"
9 9/16" x 15 3/8"
Tall Small Medium
6 1/2" x 12 1/2"
11 9/16" x 15 3/8"
8 1/2" x 12 1/2"
11 9/16" x 19 1/16"
8 1/2" x 16"
14 1/16" x 19 1/16"
11" x 16"
14 1/16" x 22 9/16"
11" x 19 1/2"
14 1/16" x 26 9/16"
Tall Large Plus
11" x 23 1/2"
14 1/16" x 30 9/16"
Extra Tall Large
11" x 27 1/2"
17 1/16" x 22 9/16"
14" x 19 1/2"
17 1/16" x 26 9/16"
Extra Large Plus
14" x 23 1/2"
18 9/16" x 30 9/16"
15 1/2" x 27 1/2"
Note: when ordering, please indicate whether this flap is for the interior, exterior, or if you need both.
There are three measurements to take into consideration when choosing the correct size door for your pet: 1) the width of the passage opening, 2) the height of the opening, and finally 3) the “rise” or the lip at the bottom of the door that the pet must step over to use the door. Use the following guidelines to ensure a proper fit for your pet.
Measurement 1: Width – This is the easy one. Open a door just wide enough for your pet to pass through comfortably and measure the width of the opening, again adding an inch or two for safety. Alternately, you can simply measure your pet at the widest point and add an inch or two for safety. If your pet is long haired, don’t forget that this may make them appear wider than they really are.
Measurement 2: Height—The pet door flaps should be at least an inch or two above the top of your pet’s back not the head. To get this length, measure your pet from the withers (top of the shoulders) to the floor. Remember that your door won’t be placed completely at floor level.
Measurement 3: Rise—This measurement is only applicable for panel models which come with the rise built in. Door, wall, screen, and window models can be mounted at whatever height is comfortable for your pet. If you have a short-legged dog or an older dog that can’t lift his feet very high, or if the door is installed with a step on either side, consider ordering a “no rise” door. Our standard rise is 5” or 10”.
Alternate method: You can also make a sample door opening out of a large piece of cardboard based on the above size chart. Place it in a door opening and experiment with height placement. Order the size most comfortable for your pet.
Points to consider when choosing the correct size and type of pet door
Older pets don’t like to use pet doors that are uncomfortable. Make sure you get a door that your pet will always be able to use. If you currently have a kitten or puppy, remember that they will grow.
Mount the pet door so that it is low enough for your pet to comfortably step over. Young pets can raise their legs up to their chest but older pets may have trouble with this.
Make sure the pet door is tall enough for your pet. Hunching over can be hard on your pet’s hips, especially as they age. And the flaps on your door will last longer if your pet isn’t rubbing against the top of the door as he passes through.
If you have more than one pet, make sure you get a door that will work for all of them: low enough for the shortest one to step over but tall enough for the tallest one to fit through comfortably.
Don’t forget that your pet needs access from both sides of your pet door. If you are installing the door in an area that has steps outside, please take into consideration how your pet will have to get through the door. This is especially true of our panel models. They have a standard rise of 5” but can be ordered with no rise (actually about 1” of frame to step over) instead to make it easier for your pet.
How to Measure for your Pet Door
If you have limited space for your pet door, you need to take into consideration both the rough opening size (the hole cut into your door, wall, etc. represented in green above) and the tip to tip size (the outermost frame measurement represented in beige above). Using the graphic and chart above as a guideline, measure your available area and see which standard size best fits your situation, keeping in mind the size of your animal (see section below about how to measure your pet). If necessary, we can supply a custom size door made to fit your available area while providing the largest possible passage opening for your pet.
How to Measure Your Pet Door for Replacement Flaps
If you need to purchase replacement flaps the size listed on the replacement parts page is the approximate passage opening. The actual flap size is a little narrower and a little taller (due to the top metal bar attachment). If you are not sure of your door size, the easiest measurement to take is the tip to tip size. Measure the outermost frame distance as shown in beige in the graphic above. Use the chart above to translate the tip to tip measurement into a door size and order the appropriate size flaps. If you have a custom size pet door or require further assistance, please call us at 800-646-4773.
Our pet door comes in 11 standard sizes that fit the smallest cat to Great Danes. We can also make a custom size door if needed. Refer to the Hale Pet Door sizing guide to help you with your choice. Feel free to call customer service if you need more assistance.
Which model is best for me?
We offer 10 different models of pet door for almost any application imaginable. What model you need depends not only on your pet but also on the locations you have available for installation. Our wall model is our most popular model but it doesn’t work for everyone. See the model comparison chart to view the recommended applications of each of our models.
How does a Hale Pet Door™ work?
Our pet doors are designed to be safe, secure and comfortable for your pet. Rather than using hard plastic or two pieces of flexible plastic or any tinted plastic, our flaps are made of clear, flexible vinyl that easily swing in or out when your pet pushes on them. And because our flaps are in one piece, there is nothing for your pet to get caught on as they use the door, even if they change their mind partway through. The magnets hold the flap securely but still gently enough that your pet should have no trouble opening the door.
Why do Hale Pet Doors cost more than other brands?
Our pet doors are made with the highest quality workmanship and of the finest materials available. We use only extruded aluminum framing, pvc vinyl flaps and King Starboard® security covers. Because these materials are superior, our pet doors are much heavier for greater strength and durability.
Can I lock my pet door?
Absolutely. All of our pet doors (except the screen model) come standard with a King Starboard® security cover. Starboard is manufactured for marine applications and is virtually indestructible. This cover can be locked into place with our steel positive action pin lock to make your pet door virtually impregnable.
What prevents insects, rodents or other animals from getting inside?
Hale pet doors are designed to seal very tightly. We use heavy pile weather stripping and strong alnico magnets. Therefore, insects and small animals cannot push their way in through the pet door. Since the flaps are also sealed and do not hang open, larger animals do not see an opening to get started. Most animals need a little conditioning to get used to using a pet door and won’t push against something that isn’t already open. We recommend keeping all food and water away from the area of the pet door, either inside or outside the house, so unwanted animals are not even attracted to the area in the first place. If you have further security or animal intrusion concerns, we offer a full line of security products to complement our pet doors.
What color choices do I have?
Our pet doors come in four standard colors: brushed aluminum (satiny silver color), dark bronze (almost black), Arizona Beige (tan), and white. The brushed aluminum and dark bronze finishes are both anodized aluminum and the white and Arizona Beige finishes are both hard coat paint for durability. We can also mix and match the inside and outside frames of your pet door to match the interior and exterior of your home if desired.
Additionally we have several choices for security covers. Our standard security covers are made of an opaque material and are designed to complement each or our frame colors. (Black with Dark Bronze, Dolphin Gray with Brushed Aluminum, Sanshade with Arizona Beige, and White with White).
For the carpet, white or tan frames will generally come with a brown carpet, and the aluminum or bronze frames come with a black carpet. However, this is based on what we have in stock, and any request to customize the carpet color can delay the order.
Do I have to install my pet door by myself?
With their self framing design, our pet doors are designed to be extremely easy to install. If you have a basic working knowledge of power tools and home repairs, our doors can easily be installed in most applications by any do-it-yourselfer. We have also provided installation instructions for download on this website and we have experienced technicians available for free telephone consultation if desired. Of course, if you don’t want to install your own pet door, we have a large network of franchises and dealers across the country who would be happy to assist you. Feel free to call customer service for a reference.
Want to see how the installation of a Hale Pet Door works before you buy it? Check out our installation guides below, and see how easy Doing It Yourself can be.
Easy to install with a power or hand tools and some basic home construction
Hale (HL) - Ships FedEx Ground from Canon City, CO.
The current lead time for all Hale items is 4-5 weeks for all orders to ship.Their items are in very high demand, and, there are significant logistical issues due to the macroeconomic effects of the COVID-19 on supply chains worldwide.
Add transit time based on map:
We offer free shipping on orders over $99.
We know that high-quality pet care equipment is heavy and we do not want shipping costs to be an issue when you buy from us. That’s why on most orders over $99, shipping is 100% free!
Please note that in some specific situations, unfortunately, we cannot offer free shipping. These include:
Orders shipped outside the contiguous United States
Some brands such as TK, Rhino and Owens have a higher minimum order amount to qualify for free shipping (their items are much larger and heavier than typical orders)
Very large items (e.g., kennel fences) that must be shipped via large industrial freight trucks, when shipped to a non-commercial address or an address with limited access. (On these we still cover the shipping costs, while the customer pays the freight company’s additional delivery fee – usually $70 to $80 on most orders)
We want to make sure you have all the relevant shipping cost information when placing your order. So if you have any questions, please get in touch!
We pride ourselves in maintaining excellent communication between our suppliers and our customers.
Please take some time to review our shipping process to know exactly what to expect when placing an order with us.
As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order.
While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date. Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on the product page.
If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at firstname.lastname@example.org or call us at 1-855-PET-PRO1.
For standard orders we normally ship within 1 to 3 business days and you can expect to receive your goods in 3 to 10 business days total. Please allow 1 to 3 weeks if your order is large and must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). For custom orders that require fabrication by our manufacturers, please allow 2 to 4 weeks for fabrication and shipping. Please note that some items may either be on back order with our manufacturer or require more weeks for fabrication and lead times may be longer than 4-6 weeks (especially larger metal items) - these will typically be flagged on our product pages for that product if that is the case. If you are not sure about shipping times for your product or require a rush order, please contact us and our team will check with the manufacturer to confirm shipping time for your specific product or variant. In all cases, to ensure we meet your shipping time needs, please just contact our team at email@example.com or 1-855-PET-PRO1.
We ship from warehouses all across the country, depending on the item(s) ordered and your location. Depending on the physical size of your order, items will ship either by freight or a regular parcel carrier such as USPS, Fed Ex, or UPS.
LTL FREIGHT SHIPPING INFORMATION
LTL (less-than-truckload) Freight is used when shipments are 120 lb+ or for oversized equipment, which results in a truck with a large container delivering your order. Our freight carrier will contact you once your order makes it to the distribution center closest to the delivery address specified, and set up an appointment time for delivery.
Pet Pro Supply Co. Free LTL Freight Shipping - Curbside Delivery
Our standard Free Freight Shipping option for LTL deliveries is curbside, which is to a delivery to a Commercial Address and does not include a liftgate. If your order is to be shipped freight, you will have the option to specify whether the item will be delivered to a Residential, Limited Access, or Commercial address. If there is no option to select a shipping location, then this cost is already included in the price.
We strongly recommend adding the optional Liftgate for all deliveries to locations without a loading dock or forklift.
Freight Delivery Locations
This option specifies whether the delivery location is a Commercial, Residential, Residential Business, or a Limited Access address.
Commercial - These addresses are those defined by our freight carriers and/or zoned by local municipalities as commercial sites. Typically these addresses are zoned as commercial real estate or are used exclusively for business. Most commercial sites have tractor-trailer access and a loading dock.
Residential - If the address used a residence, select this option. This includes Apartment/Condo complexes and dormitories.
Residential Business - Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a Residential Business.
Limited Access - Locations where deliveries are restricted, limited, or very far from a distribution center. Examples Include:
Place of Worship
Restricted Areas - Secure Research Facilities, Military Bases/Installations, Correctional Facilities, Government Buildings
Farms, Ranches, and Rural Areas
Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
Individual Storage Units
Sites - Convention Centers, Construction Sites, Mines
Schools and Universities
Commercial establishments not open to the walk-in public during normal business hours
A liftgate is a hydraulic lift that is attached to the back of a truck that can lower freight to ground level. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than using a liftgate to ground level. We highly recommend any delivery address without a loading dock, select this option.
However, please know that for certain very long items, such as Kennels over 6' in length, a Liftgate will not be able to bring the entire order down to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver.
The replacement part for our warn out exterior flap was as exceptional as the initial product. Parts came complete with extra screws, new magnets and insulating flap parts. Full instructions. Doesn't get any better! Thanks
Hale Pet Door Replacement Flap Kit
The kit arrived with everything you need to do a replacement. New magnets, weather stripping, and screws. Instructions were clear and it took 45 minutes to replace. I would only suggest they print a separate instruction book for replacement vs. new to avoid any confusion.
We installed the Hale pet door when we build our home 13 years ago. It truly is the best dog door I’ve ever seen. So after 13 years of two dogs going in and out all day we needed a replacement flap both inside and out. Now it looks just like the day it was first installed and we are very pleased that we could get the same replacement flap. Great service.