Hale Pet Door for Walls | Secure In Wall Mount Dog Door & Cat Door

Hale Pet Door - Product #: HL-212AA
    $236.00


-
+
Only 995 left!


Description

Hale Pet Door for Walls: In-Wall Dog Door Installation for Small, Medium, Large and even Extra Large Dogs and Cats.

All Wall Mount pet doors by Hale are ultra high-end products, engineered with painstaking attention to detail and the highest quality materials. It's just not worth it to waste money on cheap pet doors that use poor quality materials because they need to be replaced too frequently.

A Hale Pet Door lasts owners many, many years even with intense use. Hale also helps owners save on energy bills compared to other pet doors, as Hale doors have flaps with the highest rating for insulation and sealing properties.This is an investment that your pet (and your wallet) will appreciate for years to come.

Need help finding the best size? Call us at 1-855-PET-PRO1 or write us at cs@petprosupplyco.com and we'll help you find the perfect size wall door for your dog(s) and cat(s)!

Hale Wall Model Pet Door

This model can only be installed through a WALL. For door installation Hale Pet Doors, see our Hale Door Mounted Pet Door.

This Wall Mounted pet door is the best selling door from Hale, and its self-framing and self-supporting design is one of the easiest to install on your own.

It was designed to be installed through almost any type of wall, interior or exterior. Just cut the tunnel to the wall thickness, slip the outside frame into the tunnel and attach with provided screws.

A 10 inch tunnel comes standard with all Hale wall mount pet doors, which will work for any wall that is between 2 and 10 inches thick. The oversize option accommodates walls up to 16 inches thick.

Under each tunnel Hale installs flashing to contain and divert any water that may find its way through the tunnel. Each tunnel is lined on the sides and bottom with mildew- and mold-resistant olefin carpet. The carpet prevents the tunnel from getting too hot or too cold for your pet to walk on and also helps prevent additional heat or light from entering your home. The carpet acts like a welcome mat by wiping your dog's paws so as he or she walks through the tunnel. The carpet is easily cleaned with a vacuum hose attachment or any standard household cleaner.

In addition, all Wall Mounted models come with a FREE Raincap. This awning attaches to the top of the outside pet door frame and helps to prevent any water from entering into the pet door and so prevents your house from getting wet! The Raincap works as a part of Hale Pet Door's water containment and diversion system to help prevent moisture intrusion into your pet door!

*Note on Optional Exterior Security Cover: Choosing this option makes your pet door a "custom" door for return policy purposes and entitles you to 50% credit towards the purchase of a new door should you need to return your door for any reason.

Why Hale Pet Doors for Walls are the Best

  • Strong, Durable, and Long Lasting - Hale Pet Doors will not break on you, unlike cheaper doors.  The frames are made of extruded aluminum with steel reinforced corners, and are far superior to plastic or pressed metal frames. The door Flaps are made of PVC vinyl, stronger and longer lasting than most other commonly used materials.
  • Maximum Energy Efficiency Saves Money - The weather resistant Flaps combined with ultra strong alnico magnets and nylon pile weather-stripping provide great protection from the wind and weather. The double flap option also provides additional insulation in even the harshest of climates.
  • Secures Your Home - All doors include a shock, impact, and fire resistant King Starboard Polymer security cover to keep out intruders and pests alike! Covers are secured with a reliably strong steel pin lock attached to the frame itself (unlike many other pet doors) preventing the lock from being opened from the outside.
  • Keeps Your House and Door Dry and Clean - The included wall tunnel, rain cap, rain resistant cover and flap, and caulking all work together to prevent any your home from water intrusion. They also help protect from wind, dust, debris, and the elements
  • Easy, Worry Free Support - Experienced technicians are available by phone for installation or technical consultation. Also, all Hale Pet Doors include a comprehensive 5 year, no fault warranty!
  • Made in the USA - All Hale Pet Doors are manufactured in the United States with the greatest attention to detail.

Hale Wall Mounted Pet Door Option Details

  • Flap Size: 12 standard sizes available from small to giant. Use the Size Chart above, or click on the Sizing & Measuring tab for more details.
  • Flap Type: Double Flap (one flap on each door surface) is standard and recommended as it provides improved insulation and energy efficiency. Single Flap can be used in situations where insulation is not needed (i.e. installing in an interior door)
    • Optional Training Flap - Additional flap, use for a limited time when pet is timid and getting used to the pet door.
  • Frame Color: Available in four color choices. Note, the Security Cover color will be a complimentary color, very close to the color of the frame.
    • Beige - hard coat paint, looks like coffee with a couple of creamers added.
    • Brushed Aluminum - anodized metal, satin nickel color, looks like the bottom of a Coke can.
    • Dark Bronze - anodized metal, chocolate brown, looks almost black in dimmer light.
    • White - white hard coat paint.
    • Mixed Frame Color - In the shopping cart Special Instructions section, just write in the color you would like for the Exterior Frame, the color for the Interior Frame.
  • Security Cover Load Direction: Standard is top loading. Also available in side loading model if there is an obstruction above door. A right side load will have the security cover slide to from the right of the door pet door, when looking at it from the inside. A left side load will open to the left of the pet door.
  • Tunnel Length: The Wall Model comes with a standard 10" tunnel to fit walls between 2" and 10" in size. An optional oversize 16" tunnel can be ordered for deeper walls.
  • Optional Secondary Exterior Cover: Choose this option if you would like a second cover on the exterior of your pet door.
    IMPORTANT NOTE: Choosing this option makes your pet door a "custom" door for return policy purposes and entitles you to 50% credit towards the purchase of a new door should you need to return your door for any reason.
    • Secondary Exterior Cover Load Direction: Load direction is determined by looking at the door. If you want both covers to load from the same side of the door, you would need to order one as "left side load" and the other as "right side load". Also remember if you plan on using the optional raincap, you must specify a side load direction for the exterior cover.

Hale Pet Door Size Chart - A Size to Fit Any Animal and Application

  • To get the ideal flap size for your pet, use the folowing procedure:
  • Cut a hole in a piece of cardboard that is the size of the flap you are interested in
  • Coax your pet through (use treats if necessary)
  • Place the cardboard in the opening of a door so they have to walk through the hole to get to the reward!
  • See what flap size and step over height (height from floor to bottom of where the flap will be installed) works best for your pet.
  • Click on the Sizing & Measuring tab for even more details on how to measure the right size for your pet.
Model Size Flap Opening Rough Opening Tip to Tip Pet Weight Pet Shoulder Height Breed Examples
SMALL
A Small 5 1/2" x 7 1/2" 7 3/8" x 9 3/8" 8 3/8" x 10 3/8" Very small cats up to 8 lbs. Up to 7" Cats (very small only)
B Small Medium 6 1/2" x 9 1/2" 8 1/2" x 11 1/2" 9 9/16" x 12 9/16" Most cats, small dogs 6-12 lbs. 9"-13" Cats, Chihuahua, Dachshund, Mini Poodle
C Tall Small Medium 6 1/2" x 12 1/2" 8 1/2" x 14 1/2" 9 9/16" x 15 3/8" Dogs 12-25 lbs 12"-15" Mini Pinscher, Maltese
MEDIUM
D Medium 8 1/2" x 12 1/2" 10 1/2" x 14 1/2" 11 9/16" x 15 3/8" Dogs 10-35 lbs. 12"-15" Terriers, Pug, Corgi, Shiba Inu
E Tall Medium 8 1/2" x 16" 10 1/2" x 18" 11 9/16" x 19 1/16" Tall Dogs 30-45 lbs. 15"-20" Cocker Spaniel, Sheltie, Beagle
LARGE
F Large 11" x 16" 13" x 18" 14 1/16" x 19 1/16" Dogs 40-55 lbs. 15"-20" Basset, Chow, Keeshond, Husky
G Tall Large 11" x 19 1/2" 13" x 21 5/8" 14 1/16" x 22 9/16" Taller Dogs 50-95 lbs. 21"-24" German Shepherd, Labrador Retriever
H Tall Large Plus 11" x 23 1/2" 13" x 25 5/8" 14 1/16" x 26 9/16" Tall slender dogs to 110 lbs. 25"-27" Standard Poodle, Irish Setter, Greyhound
I Extra Tall Large 11" x 27 1/2" 13" x 29 5/8" 14 1/16" x 30 9/16" Very tall, slender dogs to 120 lbs. 24"-31" Afghan, Irish Wolfhound, Borzoi
EXTRA LARGE
J Extra Large 14" x 19 1/2" 16" x 21 5/8" 17 1/16" x 22 9/16" Large dogs to 120 lbs. 22"-24" Rottweiler, Akita, Bulldog
K Extra Large Plus 14" x 23 1/2" 16" x 25 5/8" 17 1/16" x 26 9/16" Larger dogs to 150 lbs. 25"-27" St. Bernard, Newfoundland
L Giant 15 1/2" x 27 1/2" 17 5/8" x 29 5/8" 18 9/16" x 30 9/16" Most Giant Breeds 25"-31" Great Dane, Mastiff, Great Pyrenees

 

    Hale in Wall Pet Door Technical Specifications

    • Flaps: Double flaps (one flap on each door surface) made of flexible 3/16” clear PVC vinyl. Also available in black and white.
    • Frame: Extruded heavy aluminum with steel reinforced corners
      • Self-Framing: No need to frame out the hole, pet door comes with the aluminum tunnel and fits all walls 1/2" to 10" thick
      • Inner Frame: Inner frame made of two separate metal extrusions. Three sides entrap the security cover. Both metals are .063” wall thickness.
      • Outer Frame: Extruded 6063-T5 aluminum with .063” wall thickness. Designed to sleeve into the inside frame.
      • Flange: The outer frame flange is .0:70” smaller than the inner frame flange to allow the frame to sleeve together.
    • Energy Efficiency
      • Weather Stripping: Flaps are surrounded by ½” nylon pile for maximum insulation. Nylon is woven into a backing 9/32” wide and 1/32” thick.
      • Alnico5 Magnets: A ¼” rod magnet 1 ½” long made from an aluminum, nickel and cobalt alloy known for its strength and durability. Door size determines number of magnets.
      • Strikes: Made of ferrous stainless steel. 1 ½” long, ¾” tall and 1/32” thick. U shaped with interior prongs, when squeezed onto the vinyl flap, the barbed prongs hold firmly.
      • Double Flap: Creates Insulation with dead air space between flaps
    • Security Cover: 1/4” thick King Starboard® or 3/16" Lexan® polycarbonate sheet. Extremely shock and impact resistant. Has a 3/8” diameter locking hole and a ¾” diameter handle hole. Can be installed outside or inside. Required drill bits are included.
      • Pin Lock: Mounted on the frame secures the cover in place, with a ¼” diameter positive action steel pin encased with 5/32” thick fabricated plated steel.
    • Carpeted Tunnel: Stain, mold and mildew resistant, Olefin nylon carpet covers both inner walls and bottom of the tunnel to prevent the tunnel from getting too hot or too cold for the pet to walk on. Also prevents light and heat from being reflected into the house. EASY TO CLEAN with a vacuum cleaner hose.
    • Raincap: An optional awning like attachment that hooks to the outside frame for use in diverting water and preventing it from entering the pet door from above.

    Hale Pet Door 5 Year No Fault Warranty

    Hale Pet Door has been making the highest quality pet doors on the market for over 30 years. Hale uses fully tempered glass of the greatest quality and strength available for each application, and also meets or exceeds all safety glazing laws and codes in the United States. Hale Pet Door guarantees and warrants, that the Hale Pet Door products and component parts thereof shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. Hale agrees to exchange or repair at the company's expense, any unit found to be defective in workmanship and/or material, subject to inspection. Hale Pet Door will even credit 50% towards the cost of a replacement Hale Pet Door, any door that was damaged by the customer (due to no fault by Hale Pet Door). Some restrictions apply, for full warranty details - Hale Pet Door Warranty Terms for Pet Pro Supply

    Hale Pet Door Product Specifications

    • Manufacturer - Hale Pet Door
    • Your Maximum Pet Size - Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs, X-Large Dogs
    • Climate Suitability - Severe-4 Season, Temperate-3 Season
    • Sealing Value - High, Average
    • Wind Resistance - High, Average
    • Self-Framing - Yes
    • Frame Material - Extruded Aluminum
    • Insulation Value - Average, High
    • Possible to Add Additional Magnets for Greater Wind Resistance - Yes
    • Flap Material - Vinyl
    • Flap Design - Single, Double, Flexible, Thin Flap
    • Flap Colors - Clear
    • Flap Thickness - 1/8"
    • Replacement Flaps Available - Yes
    • Ability to Lock Flap - Separate Locking Cover-Loads from Side or Top
    • Locking Cover Material - King Starboard
    • Can Be Installed In - Brick or double brick walls, block walls, standard wood or metal stud construction, stucco, interior or exterior walls
    • Return Period - 30 days

    Hale Pet Door Size Chart - A Size to Fit Any Animal and Application

    Use the chart and information below it to determine the right size door for our pets! Click here to see our entire Hale Pet Door collection.

    Model Size Flap Opening Rough Opening Tip to Tip Pet Weight Pet Shoulder Height Breed Examples
    SMALL
    A Small 5 1/2" x 7 1/2" 7 3/8" x 9 3/8" 8 3/8" x 10 3/8" Very small cats up to 8 lbs. Up to 7" Cats (very small only)
    B Small Medium 6 1/2" x 9 1/2" 8 1/2" x 11 1/2" 9 9/16" x 12 9/16" Most cats, small dogs 6-12 lbs. 9"-13" Cats, Chihuahua, Dachshund, Mini Poodle
    MEDIUM
    C Medium 8 1/2" x 12 1/2" 10 1/2" x 14 1/2" 11 9/16" x 15 3/8" Dogs 10-35 lbs. 12"-15" Terriers, Pug, Corgi, Shiba Inu
    D Tall Medium 8 1/2" x 16" 10 1/2" x 18" 11 9/16" x 19 1/16" Tall Dogs 30-45 lbs. 15"-20" Cocker Spaniel, Sheltie, Beagle
    LARGE
    E Large 11" x 16" 13" x 18" 14 1/16" x 19 1/16" Dogs 40-55 lbs. 15"-20" Basset, Chow, Keeshond, Husky
    F Tall Large 11" x 19 1/2" 13" x 21 5/8" 14 1/16" x 22 9/16" Taller Dogs 50-95 lbs. 21"-24" German Shepherd, Labrador Retriever
    G Tall Large Plus 11" x 23 1/2" 13" x 25 5/8" 14 1/16" x 26 9/16" Tall slender dogs to 110 lbs. 25"-27" Standard Poodle, Irish Setter, Greyhound
    H Extra Tall Large 11" x 27 1/2" 13" x 29 5/8" 14 1/16" x 30 9/16" Very tall, slender dogs to 120 lbs. 24"-31" Afghan, Irish Wolfhound, Borzoi
    EXTRA LARGE
    I Extra Large 14" x 19 1/2" 16" x 21 5/8" 17 1/16" x 22 9/16" Large dogs to 120 lbs. 22"-24" Rottweiler, Akita, Bulldog
    J Extra Large Plus 14" x 23 1/2" 16" x 25 5/8" 17 1/16" x 26 9/16" Larger dogs to 150 lbs. 25"-27" St. Bernard, Newfoundland
    K Giant 15 1/2" x 27 1/2" 17 5/8" x 29 5/8" 18 9/16" x 30 9/16" Most Giant Breeds 25"-31" Great Dane, Mastiff, Great Pyrenees

    Measuring Your Pet

    how to measure your pet for a pet doorThere are three measurements to take into consideration when choosing the correct size door for your pet: 1) the width of the passage opening, 2) the height of the opening, and finally 3) the “rise” or the lip at the bottom of the door that the pet must step over to use the door. Use the following guidelines to ensure a proper fit for your pet.

    Measurement 1: Width – This is the easy one. Open a door just wide enough for your pet to pass through comfortably and measure the width of the opening, again adding an inch or two for safety. Alternately, you can simply measure your pet at the widest point and add an inch or two for safety. If your pet is long haired, don’t forget that this may make them appear wider than they really are. 

    Measurement 2: Height—The pet door flaps should be at least an inch or two above the top of your pet’s back not the head. To get this length, measure your pet from the withers (top of the shoulders) to the floor. Remember that your door won’t be placed completely at floor level.

    Measurement 3: Rise—This measurement is only applicable for panel models which come with the rise built in. Door, wall, screen, and window models can be mounted at whatever height is comfortable for your pet. If you have a short-legged dog or an older dog that can’t lift his feet very high, or if the door is installed with a step on either side, consider ordering a “no rise” door. Our standard rise is 5” or 10”.

    Alternate method: You can also make a sample door opening out of a large piece of cardboard based on the above size chart. Place it in a door opening and experiment with height placement. Order the size most comfortable for your pet.


    Points to consider when choosing the correct size and type of pet door

    Older pets don’t like to use pet doors that are uncomfortable. Make sure you get a door that your pet will always be able to use. If you currently have a kitten or puppy, remember that they will grow.

    Mount the pet door so that it is low enough for your pet to comfortably step over. Young pets can raise their legs up to their chest but older pets may have trouble with this.

    Make sure the pet door is tall enough for your pet. Hunching over can be hard on your pet’s hips, especially as they age. And the flaps on your door will last longer if your pet isn’t rubbing against the top of the door as he passes through.

    If you have more than one pet, make sure you get a door that will work for all of them: low enough for the shortest one to step over but tall enough for the tallest one to fit through comfortably.

    Don’t forget that your pet needs access from both sides of your pet door. If you are installing the door in an area that has steps outside, please take into consideration how your pet will have to get through the door. This is especially true of our panel models. They have a standard rise of 5” but can be ordered with no rise (actually about 1” of frame to step over) instead to make it easier for your pet.


    How to Measure for your Pet Door

    If you have limited space for your pet door, you need to take into consideration both the rough opening size (the hole cut into your door, wall, etc. represented in green above) and the tip to tip size (the outermost frame measurement represented in beige above). Using the graphic and chart above as a guideline, measure your available area and see which standard size best fits your situation, keeping in mind the size of your animal (see section below about how to measure your pet). If necessary, we can supply a custom size door made to fit your available area while providing the largest possible passage opening for your pet.

    How to Measure Your Pet Door for Replacement Flaps

    If you need to purchase replacement flaps the size listed on the replacement parts page is the approximate passage opening. The actual flap size is a little narrower and a little taller (due to the top metal bar attachment). If you are not sure of your door size, the easiest measurement to take is the tip to tip size. Measure the outermost frame distance as shown in beige in the graphic above. Use the chart above to translate the tip to tip measurement into a door size and order the appropriate size flaps. If you have a custom size pet door or require further assistance, please call us at 800-646-4773.

    QUESTIONS & ANSWERS

    Have a Question?

    Be the first to ask a question about this.

    Ask a Question
    >

    What size pet door will I need?

    Our pet door comes in 11 standard sizes that fit the smallest cat to Great Danes.  We can also make a custom size door if needed.  Refer to the Hale Pet Door sizing guide to help you with your choice. Feel free to call customer service if you need more assistance.

    Which model is best for me?

    We offer 10 different models of pet door for almost any application imaginable.  What model you need depends not only on your pet but also on the locations you have available for installation.  Our wall model is our most popular model but it doesn’t work for everyone.  See the model comparison chart to view the recommended applications of each of our models.

    How does a Hale Pet Door™ work?

    Our pet doors are designed to be safe, secure and comfortable for your pet.  Rather than using hard plastic or two pieces of flexible plastic or any tinted plastic, our flaps are made of clear, flexible vinyl that easily swing in or out when your pet pushes on them.  And because our flaps are in one piece, there is nothing for your pet to get caught on as they use the door, even if they change their mind partway through.  The magnets hold the flap securely but still gently enough that your pet should have no trouble opening the door. 

    Why do Hale Pet Doors cost more than other brands?

    Our pet doors are made with the highest quality workmanship and of the finest materials available.  We use only extruded aluminum framing, pvc vinyl flaps and King Starboard® security covers.  Because these materials are superior, our pet doors are much heavier for greater strength and durability. 

    Can I lock my pet door?

    Absolutely.  All of our pet doors (except the screen model) come standard with a King Starboard® security cover.  Starboard is manufactured for marine applications and is virtually indestructible.  This cover can be locked into place with our steel positive action pin lock to make your pet door virtually impregnable.

    What prevents insects, rodents or other animals from getting inside?

    Hale pet doors are designed to seal very tightly.  We use heavy pile weather stripping and strong alnico magnets. Therefore, insects and small animals cannot push their way in through the pet door. Since the flaps are also sealed and do not hang open, larger animals do not see an opening to get started. Most animals need a little conditioning to get used to using a pet door and won’t push against something that isn’t already open.  We recommend keeping all food and water away from the area of the pet door, either inside or outside the house, so unwanted animals are not even attracted to the area in the first place.  If you have further security or animal intrusion concerns, we offer a full line of security products to complement our pet doors.

    What color choices do I have?

    Our pet doors come in four standard colors:  brushed aluminum (satiny silver color), dark bronze (almost black), Arizona Beige (tan), and white.  The brushed aluminum and dark bronze finishes are both anodized aluminum and the white and Arizona Beige finishes are both hard coat paint for durability.  We can also mix and match the inside and outside frames of your pet door to match the interior and exterior of your home if desired. 

    Additionally we have several choices for security covers. Our standard security covers are made of an opaque material and are designed to complement each or our frame colors. (Black with Dark Bronze, Dolphin Gray with Brushed Aluminum, Sanshade with Arizona Beige, and White with White).

    For the carpet, white or tan frames will generally come with a brown carpet, and the aluminum or bronze frames come with a black carpet. However, this is based on what we have in stock, and any request to customize the carpet color can delay the order.

    Do I have to install my pet door by myself?

    With their self framing design, our pet doors are designed to be extremely easy to install.  If you have a basic working knowledge of power tools and home repairs, our doors can easily be installed in most applications by any do-it-yourselfer.  We have also provided installation instructions for download on this website and we have experienced technicians available for free telephone consultation if desired. Of course, if you don’t want to install your own pet door, we have a large network of franchises and dealers across the country who would be happy to assist you. Feel free to call customer service for a reference.

    Want to see how the installation of a Hale Pet Door works before you buy it? Check out our installation guides below, and see how easy Doing It Yourself can be.

    Wall Model Pet Door Installation
    Install the most popular and energy efficient pet door model! The wall model cat or dog door can be installed by most homeowners with our easy to read instructions and pictures.
    Door Model Pet Door Installation
    You can easily install your cat or dog door yourself in almost any door by following these detailed instructions.
    Standard Panel Model Pet Door Installation
    This more permanent panel model pet door is easy to install with just a few simple tools in a couple of hours.
    Omni Panel Pet Door Installation
    This versatile panel model pet door is easy to install and easy to remove by following the steps provided.
    SpringTech Window Model Pet Door Installation -- for Vertical or Horizontal Applications
    The quickest and easiest pet door window model to install. A few minutes is all it takes to provide a cat or dog door for your furry friend.
    Omni Window Model Pet Door Installation -- for Vertical or Horizontal Applications
    A few simple steps and a few minutes. That's all you need to install the patented Omni window model pet door for your cat or dog.
    Hale Pet Doors Screen models are designed for ease of installation which makes them ideal for any type of screen. 
    Easy to install with a power or hand tools and some basic home construction

    Hale (HL) - Ships FedEx Ground from Canon City, CO

    • Door and Wall Model pet doors take 1-5 business days before we are able to ship.
    • All other models take 5-10 business days to fabricate and assemble before we are able to ship.
    • Add transit time based on map:

    Hale Map

    We offer free shipping on orders over $99.

    We know that high-quality pet care equipment is heavy and we do not want shipping costs to be an issue when you buy from us. That’s why on most orders over $99, shipping is 100% free!
    Please note that in some specific situations, unfortunately, we cannot offer free shipping. These include:
    • International orders
    • Orders shipped outside the contiguous United States
    • Some brands such as TK, Rhino and Owens have a higher minimum order amount to qualify for free shipping (their items are much larger and heavier than typical orders)
    • Very large items (e.g., kennel fences) that must be shipped via large industrial freight trucks, when shipped to a non-commercial address or an address with limited access. (On these we still cover the shipping costs, while the customer pays the freight company’s additional delivery fee – usually $70 to $80 on most orders)
    We want to make sure you have all the relevant shipping cost information when placing your order. So if you have any questions, please get in touch!
    Write to us at cs@petprosupplyco.com, call us at 1-855-PET-PRO1 or you can message us on Facebook!

    We pride ourselves in maintaining excellent communication between our suppliers and our customers.

    Please take some time to review our shipping process to know exactly what to expect when placing an order with us.


    Order Confirmation

    As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order.


    Item Availability

    While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date. Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on the product page.

    If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at cs@petprosupplyco.com or call us at 1-855-PET-PRO1.

    Delivery Estimates

    For standard orders we normally ship within 1 to 3 business days and you can expect to receive your goods in 3 to 10 business days total. Please allow 1 to 3 weeks if your order is large and must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). For custom orders that require fabrication by our manufacturers, please allow 2 to 4 weeks for fabrication and shipping. Please note that some items may either be on back order with our manufacturer or require more weeks for fabrication and lead times may be longer than 4-6 weeks (especially larger metal items) - these will typically be flagged on our product pages for that product if that is the case. If you are not sure about shipping times for your product or require a rush order, please contact us and our team will check with the manufacturer to confirm shipping time for your specific product or variant. In all cases, to ensure we meet your shipping time needs, please just contact our team at cs@petprosupplyco.com or 1-855-PET-PRO1.


    Shipping Confirmation

    We ship from warehouses all across the country, depending on the item(s) ordered and your location. Depending on the physical size of your order, items will ship either by freight or a regular parcel carrier such as USPS, Fed Ex, or UPS.


    LTL FREIGHT SHIPPING INFORMATION

    LTL (less-than-truckload) Freight is used when shipments are 120 lb+ or for oversized equipment, which results in a truck with a large container delivering your order. Our freight carrier will contact you once your order makes it to the distribution center closest to the delivery address specified, and set up an appointment time for delivery.

    Pet Pro Supply Co. Free LTL Freight Shipping - Curbside Delivery

    Our standard Free Freight Shipping option for LTL deliveries is curbside, which is to a delivery to a Commercial Address and does not include a liftgate. If your order is to be shipped freight, you will have the option to specify whether the item will be delivered to a Residential, Limited Access, or Commercial address. If there is no option to select a shipping location, then this cost is already included in the price.

    We strongly recommend adding the optional Liftgate for all deliveries to locations without a loading dock or forklift.

    Freight Delivery Locations

    This option specifies whether the delivery location is a Commercial, Residential, Residential Business, or a Limited Access address.

    • Commercial - These addresses are those defined by our freight carriers and/or zoned by local municipalities as commercial sites. Typically these addresses are zoned as commercial real estate or are used exclusively for business. Most commercial sites have tractor-trailer access and a loading dock.
    • Residential - If the address used a residence, select this option. This includes Apartment/Condo complexes and dormitories.
    • Residential Business - Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a Residential Business.
    • Limited Access - Locations where deliveries are restricted, limited, or very far from a distribution center. Examples Include:
      • Place of Worship
      • Restricted Areas - Secure Research Facilities, Military Bases/Installations, Correctional Facilities, Government Buildings
      • Farms, Ranches, and Rural Areas
      • Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
      • Individual Storage Units
      • Sites - Convention Centers, Construction Sites, Mines
      • Schools and Universities
      • Commercial establishments not open to the walk-in public during normal business hours

    Freight Liftgate

    A liftgate is a hydraulic lift that is attached to the back of a truck that can lower freight to ground level. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than using a liftgate to ground level. We highly recommend any delivery address without a loading dock, select this option.

    However, please know that for certain very long items, such as Kennels over 6' in length, a Liftgate will not be able to bring the entire order down to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. 

    Customer Reviews

    Based on 51 reviews
    94%
    (48)
    6%
    (3)
    0%
    (0)
    0%
    (0)
    0%
    (0)
    A
    A.N.
    Great product

    After a lot of research I went with the Hale pet door and I love it. We installed it on a three season porch and find that the two heavy flaps provide good insulation.

    E
    E.S.
    Lg. Dog door

    Just installed in new home. Love this dog door. Very well made. If purchased you will be very satisfied. This unit is 5 star rated.

    D
    D.F.
    Rolls Royce of Dog Doors

    Simply the best! Sturdy, solid construction. Will keep out the cold and unwanted intruders. Expensive but worth it.

    s
    s.m.
    Doggy Door

    I had the smaller door (8X12), and had to upgrade to the larger size for our larger dog. I recently bought and installed the 8X16, and the big dog is much more comfortable using it. Thank you for the door, fantastic product, the previous door worked flawlessly, but the big dog just had a hard time using it. The new door is perfect size for all three of our dogs. Thanks again, Steve.

    M
    M.L.
    Built well

    After years of using cheaper products, found at pet stores, or big box stores, I saw this unit at a party. I found out immediately who made it, and found it on line. My dogs love it and don’t have to stoop to get through the door. Thanks to Pam M. For her great help.


    You may also be interested in…