Lucky Kennels CHARLIE – Entertainment Center / Double Dog Kennel

Our policy for free shipping on orders over $499:

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order.

Item Availability

While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date. Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on this Shipping tab.

If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at cs@petprosupplyco.com or call us at 1-855-PET-PRO1.

Delivery Estimates

For standard orders and for items in stock, we normally ship within 1 to 3 business days (as per the table above) and you can expect to receive your goods in 3 to 10 business days total. Fulfillment times vary widely if your order must be customized, made to order, is for large or heavy items, or must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). Please consult the "Shipping" tab for each specific product, where we list current lead times. Please note also that Covid-19 has severely impacted global supply chains and several of our manufacturers are experiencing extended lead times. If you are not sure about shipping times for your product or require a rush order, please contact us at 1-855-PET-PRO1 or cs@petprosupplyco.com.

Shipping Confirmation

We ship from warehouses all across the country, depending on the item(s) ordered and your location. Depending on the physical size of your order, items will ship either by freight or a regular parcel carrier such as USPS, Fed Ex, or UPS.

LTL FREIGHT SHIPPING INFORMATION

LTL (less-than-truckload) Freight is used when shipments are 120 lb+ or for oversized equipment, which results in a truck with a large container delivering your order. Our freight carrier will contact you once your order makes it to the distribution center closest to the delivery address specified, and set up an appointment time for delivery.

Pet Pro Supply Co. Free LTL Freight Shipping - Curbside Delivery

Our standard Free Freight Shipping option for LTL deliveries is curbside, which is to a delivery to a Commercial Address and does not include a liftgate. If your order is to be shipped freight, you will have the option to specify whether the item will be delivered to a Residential, Limited Access, or Commercial address. If there is no option to select a shipping location, then this cost is already included in the price.

We strongly recommend adding the optional Liftgate for all deliveries to locations without a loading dock or forklift.

Freight Delivery Locations

This option specifies whether the delivery location is a Commercial, Residential, Residential Business, or a Limited Access address.

• Commercial - These addresses are those defined by our freight carriers and/or zoned by local municipalities as commercial sites. Typically these addresses are zoned as commercial real estate or are used exclusively for business. Most commercial sites have tractor-trailer access and a loading dock.
• Residential - If the address used a residence, select this option. This includes Apartment/Condo complexes and dormitories.
• Residential Business - Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a Residential Business.
• Limited Access - Locations where deliveries are restricted, limited, or very far from a distribution center. Examples include:
• Place of Worship
• Restricted Areas - Secure Research Facilities, Military Bases/Installations, Correctional Facilities, Government Buildings
• Farms, Ranches, and Rural Areas
• Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
• Individual Storage Units
• Sites - Convention Centers, Construction Sites, Mines
• Schools and Universities
• Commercial establishments not open to the walk-in public during normal business hours
• Farms, Ranches, and Rural Areas
• Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
• Individual Storage Units
• Sites - Convention Centers, Construction Sites, Mines
• Schools and Universities
• Commercial establishments not open to the walk-in public during normal business hours

Freight Liftgate

A liftgate is a hydraulic lift that is attached to the back of a truck that can lower freight to ground level. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than using a liftgate to ground level.

We highly recommend any delivery address without a loading dock, select this option.

However, please know that for certain very long items, such as kennels over 6' in length, a Liftgate will not be able to bring the entire order down to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver.

Route Shipment Protection

Pet Pro Supply Co. has partnered with Route to offer customers easy tracking and issue resolution on shipments.Add the optional Route protection at check-out (see below) and if your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Route. New items are shipped immediately, at no cost to you, upon approval.

With Route you can also track your Pet Pro Supply Co. order, as well as orders from all of your other favorite brands, in just a glance with real-time updates and one-of-a-kind Visual Tracking™.

After you complete your check-out on our site you will receive an e-mail from Route with your order information and instructions on how to track your order via the Route app.