Austin Air HealthMate Plus Filter

Austin Air - Product #: AA-FR450A_PF
    $359.99


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Orders over $99 get free shipping.



This is a replacement filter for the Austin Air HealthMate Plus. All standard size units are interchangeable with all standard size filters. So, if you purchased a standard size HealthMate® and would like to upgrade to a standard size HealthMate Plus, simply purchase a replacement HealthMate Plus filter.

Filter Specifications 

  • STAGE 1 – Large Particle Pre-filter. Removes particles easily seen by the naked eye (e.g. dust, hair and pet dander)
  • STAGE 2 – Medium Particle Pre-filter. Removes small to medium size particles (e.g. molds, spores and pollen) 
  • STAGE 3 – Over 780 cubic inches of Activated Carbon, Potassium Iodide Impregnated Carbon and Zeolite. Removes Volatile Organic Compounds (VOCs), formaldehyde, benzenes, chemicals, gases and odors.
  • STAGE 4 – 60 sq. ft. of True Medical Grade HEPA. Removes 99.97% of all particles larger than 0.3 microns and 95% of all particles larger than 0.1 microns.

You can check the size of your existing filter by looking for a label on the underside. Model HM400 indicates standard size filter.

Air Filter Replacement Instructions

QUESTIONS & ANSWERS

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We offer free shipping on orders over $99.

We know that high-quality pet care equipment is heavy and we do not want shipping costs to be an issue when you buy from us. That’s why on most orders over $99, shipping is 100% free!
Please note that in some specific situations, unfortunately, we cannot offer free shipping. These include:
  • International orders
  • Orders shipped outside the contiguous United States
  • Some brands such as TK, Rhino and Owens have a higher minimum order amount to qualify for free shipping (their items are much larger and heavier than typical orders)
  • Very large items (e.g., kennel fences) that must be shipped via large industrial freight trucks, when shipped to a non-commercial address or an address with limited access. (On these we still cover the shipping costs, while the customer pays the freight company’s additional delivery fee – usually $70 to $80 on most orders)
We want to make sure you have all the relevant shipping cost information when placing your order. So if you have any questions, please get in touch!
Write to us at cs@petprosupplyco.com, call us at 1-855-PET-PRO1 or you can message us on Facebook!

We pride ourselves in maintaining excellent communication between our suppliers and our customers.

Please take some time to review our shipping process to know exactly what to expect when placing an order with us.


Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order.


Item Availability

While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date. Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on the product page.

If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at cs@petprosupplyco.com or call us at 1-855-PET-PRO1.

Delivery Estimates

For standard orders we normally ship within 1 to 3 business days and you can expect to receive your goods in 3 to 10 business days total. Please allow 1 to 3 weeks if your order is large and must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). For custom orders that require fabrication by our manufacturers, please allow 2 to 4 weeks for fabrication and shipping. Please note that some items may either be on back order with our manufacturer or require more weeks for fabrication and lead times may be longer than 4-6 weeks (especially larger metal items) - these will typically be flagged on our product pages for that product if that is the case. If you are not sure about shipping times for your product or require a rush order, please contact us and our team will check with the manufacturer to confirm shipping time for your specific product or variant. In all cases, to ensure we meet your shipping time needs, please just contact our team at cs@petprosupplyco.com or 1-855-PET-PRO1.


Shipping Confirmation

We ship from warehouses all across the country, depending on the item(s) ordered and your location. Depending on the physical size of your order, items will ship either by freight or a regular parcel carrier such as USPS, Fed Ex, or UPS.


LTL FREIGHT SHIPPING INFORMATION

LTL (less-than-truckload) Freight is used when shipments are 120 lb+ or for oversized equipment, which results in a truck with a large container delivering your order. Our freight carrier will contact you once your order makes it to the distribution center closest to the delivery address specified, and set up an appointment time for delivery.

Pet Pro Supply Co. Free LTL Freight Shipping - Curbside Delivery

Our standard Free Freight Shipping option for LTL deliveries is curbside, which is to a delivery to a Commercial Address and does not include a liftgate. If your order is to be shipped freight, you will have the option to specify whether the item will be delivered to a Residential, Limited Access, or Commercial address. If there is no option to select a shipping location, then this cost is already included in the price.

We strongly recommend adding the optional Liftgate for all deliveries to locations without a loading dock or forklift.

Freight Delivery Locations

This option specifies whether the delivery location is a Commercial, Residential, Residential Business, or a Limited Access address.

  • Commercial - These addresses are those defined by our freight carriers and/or zoned by local municipalities as commercial sites. Typically these addresses are zoned as commercial real estate or are used exclusively for business. Most commercial sites have tractor-trailer access and a loading dock.
  • Residential - If the address used a residence, select this option. This includes Apartment/Condo complexes and dormitories.
  • Residential Business - Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a Residential Business.
  • Limited Access - Locations where deliveries are restricted, limited, or very far from a distribution center. Examples Include:
    • Place of Worship
    • Restricted Areas - Secure Research Facilities, Military Bases/Installations, Correctional Facilities, Government Buildings
    • Farms, Ranches, and Rural Areas
    • Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
    • Individual Storage Units
    • Sites - Convention Centers, Construction Sites, Mines
    • Schools and Universities
    • Commercial establishments not open to the walk-in public during normal business hours

Freight Liftgate

A liftgate is a hydraulic lift that is attached to the back of a truck that can lower freight to ground level. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than using a liftgate to ground level. We highly recommend any delivery address without a loading dock, select this option.

However, please know that for certain very long items, such as Kennels over 6' in length, a Liftgate will not be able to bring the entire order down to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. 

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