Our policy for free shipping on orders over $99:
We know that high-quality pet care equipment is heavy and we do not want shipping costs to be an issue when you buy from us. That’s why on orders over $99*, shipping is 100% free!
*Please note that in some specific situations, unfortunately, we cannot offer free shipping. These include:
- Lucky Kennels, TK Kennels and Owens Products do not qualify for free shipping (their items are much larger and heavier than typical orders)
Orders shipped outside the contiguous United States
Very large items (e.g., kennel fences) that must be shipped via large industrial freight trucks, when shipped to a non-commercial address or an address with limited access. (On these we still cover the shipping costs, while the customer pays the freight company’s additional delivery fee – usually $70 to $80 on most orders)
We want to make sure you have all the relevant shipping cost information when placing your order. So if you have any questions, please get in touch!
Write to us at firstname.lastname@example.org
, call us at 1-855-PET-PRO1 or you can message us on Facebook
We pride ourselves in maintaining excellent communication between our suppliers and our customers.
Please take some time to review our shipping process to know exactly what to expect when placing an order with us.
As soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order.
While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. From there you may either choose to cancel the order or continue with the updated shipment date. Certain made-to-order items may have a longer than normal lead time. If this is the case, the lead time will be specified on the product page.
If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at email@example.com or call us at 1-855-PET-PRO1.
For standard orders and for items in stock, we normally ship within 1 to 3 business days and you can expect to receive your goods in 3 to 10 business days total. Fulfillment times vary widely if your order must be customized, made to order, is for large or heavy items, or must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). Please consult the "Shipping" tab for each specific product, where we list current lead times. Please note also that Covid-19 has severely impacted global supply chains and several of our manufacturers are experiencing extended lead times. If you are not sure about shipping times for your product or require a rush order, please contact us at 1-855-PET-PRO1 or firstname.lastname@example.org.
We ship from warehouses all across the country, depending on the item(s) ordered and your location. Depending on the physical size of your order, items will ship either by freight or a regular parcel carrier such as USPS, Fed Ex, or UPS.
LTL FREIGHT SHIPPING INFORMATION
LTL (less-than-truckload) Freight is used when shipments are 120 lb+ or for oversized equipment, which results in a truck with a large container delivering your order. Our freight carrier will contact you once your order makes it to the distribution center closest to the delivery address specified, and set up an appointment time for delivery.
Pet Pro Supply Co. Free LTL Freight Shipping - Curbside Delivery
Our standard Free Freight Shipping option for LTL deliveries is curbside, which is to a delivery to a Commercial Address and does not include a liftgate. If your order is to be shipped freight, you will have the option to specify whether the item will be delivered to a Residential, Limited Access, or Commercial address. If there is no option to select a shipping location, then this cost is already included in the price.
We strongly recommend adding the optional Liftgate for all deliveries to locations without a loading dock or forklift.
Freight Delivery Locations
This option specifies whether the delivery location is a Commercial, Residential, Residential Business, or a Limited Access address.
- Commercial - These addresses are those defined by our freight carriers and/or zoned by local municipalities as commercial sites. Typically these addresses are zoned as commercial real estate or are used exclusively for business. Most commercial sites have tractor-trailer access and a loading dock.
- Residential - If the address used a residence, select this option. This includes Apartment/Condo complexes and dormitories.
- Residential Business - Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a Residential Business.
- Limited Access - Locations where deliveries are restricted, limited, or very far from a distribution center. Examples Include:
- Place of Worship
Restricted Areas - Secure Research Facilities, Military Bases/Installations, Correctional Facilities, Government Buildings
Farms, Ranches, and Rural Areas
Recreational Areas - Camps, Parks, Fairs, Carnivals, etc.
Individual Storage Units
Sites - Convention Centers, Construction Sites, Mines
Schools and Universities
Commercial establishments not open to the walk-in public during normal business hours
A liftgate is a hydraulic lift that is attached to the back of a truck that can lower freight to ground level. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than using a liftgate to ground level. We highly recommend any delivery address without a loading dock, select this option.
However, please know that for certain very long items, such as Kennels over 6' in length, a Liftgate will not be able to bring the entire order down to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver.