🚚 FREE SHIPPING - ORDERS OVER $99* | 📞1-855-PET-PRO1 or (908) 989-0066 | ✉ cs@petprosupplyco.com
Menu
Cart

PlexiDor - Questions & Answers (FAQ)

What are the differences between a vinyl flap door and a PlexiDor Performance Pet Door?
Vinyl flap doors (“mud flaps”) require replacement of the flap when they wear out, sometimes once or twice a year. The flap may turn yellow, dry out or crack and eventually fall apart. Some dogs will chew the flap. Vinyl replacement flaps cost anywhere from $10 to $100 depending on the size and manufacturer. Most flap doors use magnets to attach the flap to the plastic frame. If the flap shrinks from UV sunlight, the magnets may not connect and seal the opening properly, which will increase the cost of heating and cooling your home.

Will a pet door compromise the security of our home?
PlexiDor comes equipped with a lock and 2 keys plus a steel security plate. You can lock the door from the inside whenever you like and attach the steel security plate when leaving your home for extended period. The interior and exterior frame of the PlexiDor is hardened aluminum. This adds strength to the entire design and makes it virtually impossible for an intruder to get past. The small PlexiDor unit for cats and small dogs up to 9 pounds does not come with a security plate since the opening is too small for an intruder to get through.

Is it difficult to train my pet to use a pet door?
No. It is usually a quick and easy process. Most cats and dogs learn to use a pet door in 5 seconds to 5 days. Do not push the pet through the door. Start with propping a panel open and coaxing the pet with a treat.

Can my cat use a dog door?
Yes, most cats will use up to a large PlexiDor. You may need to go up in size to keep the top of the pet door high enough for the dog – shoulder height – and the bottom low enough for the cat (approximately 5”).

Do you have a pet door that will let my dog out and keep the cats in?
The PlexiDor electronic pet door opens only for pets with a key. There is, however, no guarantee that a cat won’t run out together with the dog. Thus, we cannot promise that our pet door will let the dog out and keep the cats in.

Can I paint my PlexiDor?
Yes. Just prime and paint the pet door.

What kind of warranty does PlexiDor come with?
PlexiDor pet doors come with a 5 year warranty.

Will I ever need to replace anything on a PlexiDor pet door?
About every 5 to 8 years the industrial weather seal will need to be replaced. One kit will cover both saloon style panels, and it is easy to install. PlexiDor is manufactured in Bradenton, FL, and if you ever have a problem with the door, it is easy to obtain replacement parts.

Where can I install a PlexiDor pet door?
PlexiDor pet doors can be installed in doors, walls, or a sliding glass patio panel. Wall units can be installed in a wall up to 12 inches thick and come with an aluminum tunnel kit that connects the interior and exterior frame. Chances are if you already own another brand of pet door, the existing cut opening can be used to install a PlexiDor with only minor modification.