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Edemco Purchase & Return Terms

We are currently experiencing issues with certain products from our manufacturer, Edemco. Due to several equipment warranty issues and a few recent quality control issues, we recommend purchasing these specific Edemco products with some caution.

However, due to brand loyalty, we still have some customers adamant on purchasing Edemco Products.

If you still choose to purchase and keep an Edemco product, you must agree to the following Edemco Purchase & Return Terms.

  • For all Edemco Returns, since Edemco products are shipped directly from the manufacturer, any returns must be shipped back to the manufacturer.
  • All original packaging must be kept up to 90 days after receiving the product. The packaging including any pallets, crates, and boxes. This packaging will be required to repackage the product if it needs to be shipped back to the manufacturer.
  • Pet Pro Supply Co., will assist with obtaining a return label for the the return of the product(s). However, it may take days or weeks for Edemco to provide a label. Pet Pro Supply Co. will not be responsible for any packaging or return costs.
  • For any returns where there are no issues or damages to the product, there will be up to a 25% restocking fee, not including the cost of return shipping.

Alternatively, we do carry many other brands of extremely high quality grooming equipment. Specifically, we have several other product lines we would like to recommend in place of Edemco products:

Grooming Equipment (Tables and Tubs):

Cage Banks

Dryers:

★Reviews

Let customers speak for us

595 reviews
88%
(523)
12%
(69)
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Great product

I have average handy man skills and found this product easy to install. I believe it is well built and sturdy.

MIM safe bumper cover and mat

So glad that I purchased the cover and mat. It really protects the car! I noticed that the products I purchased went on sale right after I ordered mine. I should have waited to order. I wish there could be a price adjustment, since I just bought the products. Very frustrating!

Love it

Haven't had a dog up on the tables yet but I love the design, set up, and build of the tables.

Fast shipping, very overpriced for the quality of crate but no problems with using this when flying with dogs internationally

MIM Variocage Double

I am very happy with this product. It is very quiet and well made. I had trouble with Fed Ex. They said that they would deliver the product on a specific day, but it did not arrive. It rose on the truck for an extra day because the people loafing the truck did not scan the item. Therefore, the driver could not deliver the item because it wasn't on her manifest. I hope I never have to deal with Fed Ex again. It is a very disorganized company. The driver told me that, and she was very disgusted with the company.